Many times I get asked questions how do you keep your clients? My answer is always the same. You have to take advantage of what a small company can do that larger companies cannot. Do you know what that is?
A small company can offer…..
- Personalized Service
- Quicker solutions to problems
- Be more on top of new trends and technology
- Get to know each client
- You have to care
The most important thing is to really care about what their needs are. The biggest complaint I hear from new clients is the previous designer did not care about their problems or offer any new solutions. They just wanted to upgrade for the sake of the latest trend and were always raising prices.
Does that should familiar? What do you think?